Secure Sign-In & Fast Onboarding
This guide walks you through signing in to NDAX, enabling security features (2FA), troubleshooting access issues, and getting set up to trade with confidence.
Why a Secure Sign-In Matters
Your NDAX account holds value and transaction history — strong login practices prevent unauthorized trades, protect fiat rails, and reduce the risk of fraud. NDAX combines platform security with user-controlled tools like two-factor authentication (2FA), device management, and withdrawal controls. Treat authentication as the first line of defense for your crypto.
How to Sign In — Step by Step
Follow this secure flow every time you access NDAX:
- Open the official page: Type
https://ndax.io/logininto your browser or use a saved bookmark. Verify the HTTPS padlock and domain. - Enter email: Use the email you registered with NDAX.
- Enter password: Paste or type your strong password. Use a password manager for long, unique passwords.
- Complete 2FA: If 2FA is enabled, enter the code from your authenticator app (recommended). SMS codes are supported by some platforms but are less secure.
- Optional device recognition: Choose to remember this device only on personal, secure devices.
- Confirm dashboard: After login review recent activity, open orders, and account notifications for unexpected behavior.
Pro tip: Bookmark NDAX’s login page and never log in through links in unsolicited emails—phishing is common in crypto.
What You Can Do After Signing In
Once authenticated you'll have access to NDAX's core platform features:
Quick Buy & Sell
Execute market or limit orders across supported crypto/CAD pairs quickly.
Fiat Management
Deposit CAD via supported rails (Interac/e-transfer, wire), and manage withdrawals and bank links.
Order Book & Advanced Orders
Use limit, stop and OCO order types, view depth, and set advanced strategies if you trade actively.
Account & Security Controls
Manage 2FA, review device sessions, set withdrawal whitelists, and update KYC/limits.
Security Settings — Enable These After Your First Login
Protect your account by configuring these security options:
- Two-Factor Authentication (2FA): Use an authenticator app (TOTP) such as Authy, Google Authenticator, or Microsoft Authenticator. It prevents login even if your password is compromised.
- Strong Password: Use a long, unique password stored in a password manager — never reuse passwords across services.
- Device Management: Revoke unknown sessions and remove old device authorizations from your security settings.
- Withdrawal Whitelist: Restrict withdrawals to pre-approved addresses to stop unauthorized transfers.
- Email & Notification Alerts: Enable alerts for large withdrawals, new device logins, and other critical events.
Combining platform-level protections with user vigilance gives you the best defense against account compromise.
Troubleshooting Sign-In Problems
If you have trouble signing in, try these common fixes first:
Forgot password
Use the "Forgot password" link on the login page. You’ll receive a secure reset email — links usually expire quickly for safety.
2FA codes invalid
Check your authenticator app's clock sync (time-based codes require accurate device time). If you lost your 2FA device, follow NDAX recovery steps or use backup codes you saved during setup.
Account locked
Multiple failed attempts can trigger a temporary lock. Follow on-screen guidance and contact support if the lock persists — have verification ready.
Site errors or maintenance
Check NDAX status pages or help center for maintenance notices. Clear your browser cache, try a different browser, or disable problematic extensions if pages fail to load.
KYC, Limits & Fees — What to Expect
Signing in also gives you access to your verification status and account-specific details:
- KYC verification: Complete identity checks to enable fiat rails, higher limits, and faster processing.
- Deposit/withdrawal limits: Limits depend on verification tier and method — check your dashboard.
- Trading fees: NDAX typically publishes a maker/taker fee schedule; review it before placing large orders.
- Processing times: Interac/e-transfer is usually faster than bank wires; crypto deposits depend on blockchain confirmations.
Best Practices for Daily Use
Make these simple routines part of your workflow:
- Log out after using NDAX on shared devices and avoid “Remember me” on public machines.
- Enable email notifications for critical events and review them promptly.
- Keep your OS and browser updated to reduce vulnerability exposure.
- Use small test transfers when sending funds to a new external address.
- Consider self-custody (hardware wallet) for long-term holdings; keep only active trading capital on the exchange.
Frequently Asked Questions
Can I stay signed in on my computer?
You can use device recognition on trusted personal devices. Avoid staying signed in on public or shared computers.
What if I lose access to my email?
Contact NDAX support immediately. Account recovery typically requires identity verification to prevent fraud.
How long do deposits take?
Timing depends on the method. Interac/e-transfer is often fast; bank wires and crypto confirmations vary. Check the deposit page for asset-specific requirements.
Can I use NDAX’s API after signing in?
API access may be available for advanced traders — check NDAX’s developer docs and apply for API keys inside your account if required.
Ready to Sign In?
Use the official NDAX sign-in portal below. If you're new, sign up and complete verification to unlock trading and fiat services.